Refund policy

Because cosmetics are personal-use products and may present health, hygiene, contamination, and quality-control concerns, all cosmetic products purchased from Lemmue.com are sold on a final-sale basis.

1. General Final-Sale Policy

Except where applicable law requires otherwise:

All sales are final, whether the product is unopened, opened, or used.

Lemmue.com does not offer voluntary returns, refunds, credits, or exchanges because of:

  • A change of mind;

  • Shade, color, texture, scent, or formula preference;

  • Failure to review product descriptions or ingredients;

  • Ordering the wrong product or quantity;

  • Finding the product elsewhere at a different price;

  • Refusal or failure to accept delivery; or

  • Products purchased during a promotion or sale.

This policy does not limit any nonwaivable rights concerning damaged, defective, unsafe, misrepresented, missing, or incorrectly supplied products.

2. Damaged, Defective, Missing, or Incorrect Products

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, missing, or different from what you ordered, contact [customer-service email] as soon as reasonably possible. To help us investigate, provide:

  • Your name and order number;

  • A description of the problem;

  • Photographs of the product, packaging, and shipping label; and

  • Any other reasonably requested information.

If the claim is verified, Lemmue.com will provide the remedy required by applicable law. Depending on the circumstances, this may include a replacement, refund, or other appropriate remedy.

Do not discard or return a product unless instructed to do so. Lemmue.com will pay reasonable return-shipping costs when the return results from our error or when required by law.

3. Product Reactions and Safety Concerns

Cosmetic products should be used only as directed. Because individual skin types, allergies, and sensitivities vary, results and reactions may differ from person to person.

Customers should review the complete ingredient list before use and perform a patch test when appropriate. Discontinue use immediately if irritation or an unexpected reaction occurs, and seek medical advice when necessary.

Lemmue.com is not responsible for reactions resulting from known or undisclosed allergies, product misuse, improper storage, or failure to follow the provided instructions, except where responsibility cannot be excluded under applicable law.

4. United States Orders

For U.S. purchases, Lemmue.com does not provide returns, refunds, credits, or exchanges for change-of-mind purchases, including products that remain unopened or unused.

Exceptions will be provided when required by federal, state, or local law, including for qualifying damaged, defective, unsafe, misrepresented, missing, or incorrectly supplied products.

If Lemmue.com cannot ship an order within the promised timeframe, we will provide the notice, cancellation opportunity, or refund required by applicable law.

5. European Union and European Economic Area Orders

Consumers in the European Union or European Economic Area may have a statutory right to withdraw from an online purchase within 14 days after delivery.

Where that right applies:

  • The customer must notify Lemmue.com within the statutory period;

  • Products must be returned in accordance with the instructions provided;

  • The customer is responsible for direct return-shipping costs unless applicable law requires otherwise; and

  • Any refund will be processed within the period and using the method required by law.

The right of withdrawal may not apply to sealed goods that are unsuitable for return because of health-protection or hygiene reasons once the seal has been broken after delivery.

Accordingly, cosmetics that have been opened, unsealed, tested, swatched, or used cannot ordinarily be returned under the withdrawal right when the hygiene exception legally applies.

6. United Kingdom Orders

United Kingdom consumers may have a statutory right to cancel an online order within 14 days after delivery.

Where that right applies, unopened and properly sealed products may be returned according to applicable law. The cancellation right may not apply to sealed products that are unsuitable for return because of health-protection or hygiene reasons after they have been unsealed.

Customers are responsible for direct return costs unless the product is defective, incorrect, or applicable law requires Lemmue.com to pay those costs.

7. Canada, Australia, New Zealand, and Other Countries

Lemmue.com does not provide voluntary refunds or exchanges for change-of-mind purchases, including unopened or unused products.

However, this policy does not exclude, restrict, or modify consumer guarantees or other rights that cannot legally be waived. Where local law provides a mandatory remedy for defective, unsafe, misrepresented, damaged, missing, or incorrectly supplied products, Lemmue.com will provide that remedy.

8. International Duties and Taxes

Shipping charges, customs duties, import taxes, brokerage fees, and similar government or carrier charges are generally nonrefundable by Lemmue.com unless:

  • The return results from our error;

  • The charge was collected directly by Lemmue.com and must legally be refunded; or

  • Applicable law requires otherwise.

Customers may need to request reimbursement of duties or taxes directly from the relevant customs authority.

9. Order Cancellations

Cancellation requests must be submitted immediately to [customer-service email].

We will make a reasonable effort to cancel an order before processing or shipment, but cancellation is not guaranteed. An order that has entered processing or has shipped is subject to this Final Sale Policy and applicable law.

10. Refused and Undeliverable Shipments

Refusing delivery does not automatically create a right to a refund.

Where permitted by law, any refund issued for a refused or undeliverable shipment may be reduced by original shipping charges, return-shipping expenses, customs charges, and carrier fees incurred by Lemmue.com.

This section does not apply when delivery failed because of Lemmue.com’s error or where applicable law provides otherwise.

11. How to Submit an Eligible Claim or Statutory Return

Before returning any product, contact:

Lemmue.com Customer Care
Email: Sales@Lemmuecosmetics.com

Include your order number and the reason for your request. Do not mail a product until you receive return instructions.

Unauthorized packages, opened cosmetics, and products that do not qualify for a mandatory legal remedy may be refused, disposed of for safety reasons, or returned to the customer where permitted by law.

12. Mandatory Consumer Rights

This policy describes Lemmue.com’s voluntary final-sale terms. It does not waive, limit, or replace any consumer right that cannot legally be excluded.

If any part of this policy conflicts with applicable law, the applicable law will control, and the remainder of the policy will continue to apply.