30-DAY REFUND & RETURN POLICY

Effective Date: June 20, 2025
Last Updated: August 11, 2026

Your satisfaction is important to Lemmue.

Unless otherwise stated below, Lemmue provides a 30-day return window beginning on the date an eligible product is delivered.

For health, hygiene, safety, personalization, perishability, or other legitimate reasons, certain products may not qualify for discretionary returns after opening or use. (Section 5)

This policy does not limit rights available to consumers under applicable law.

1. 30-DAY RETURN WINDOW

You may request a return of an eligible product within 30 days after delivery.

To qualify for a discretionary return, merchandise generally must be:

• unused;
• unworn, where applicable;
• unwashed, where applicable;
• in substantially the same condition in which it was received; and
• returned with original packaging, accessories, labels, or components where reasonably possible.

2. STARTING A RETURN

Before returning merchandise, contact:

sales@Lemmuecosmetics.com

Please provide:

• your name;
• order number;
• item you wish to return;
• reason for the return; and
• photographs where the product is damaged, defective, incorrect, or otherwise requires visual documentation.

We will provide appropriate return instructions.

3. IMPORTANT: DO NOT RETURN TO THE SHIPPING ADDRESS

Please do not automatically send merchandise back to the address printed on the original shipping package.

Lemmue uses multiple suppliers and fulfillment facilities. The appropriate return location may differ from the address from which your package was shipped.

A return sent to an unauthorized location may cause substantial processing delays.

Contact us before sending your return.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

Contact us promptly if you receive:

• a damaged product;
• a defective product;
• an incorrect item; or
• a materially incomplete order.

We may request photographs or other reasonable information necessary to verify the issue.

After review, the appropriate remedy may include a replacement, refund, or other resolution consistent with applicable law.

5. NON-RETURNABLE PRODUCTS

For health, hygiene, safety, personalization, perishability, or other legitimate reasons, certain products may not qualify for discretionary returns after opening or use.

Examples may include, where applicable:

• opened cosmetics or personal-care products;
• products presenting hygiene concerns after use;
• personalized or customized products;
• gift cards;
• perishable products; and
• products expressly identified as final sale before purchase.

Product-specific restrictions should be disclosed where appropriate.

This exclusion does not eliminate rights that cannot legally be waived concerning defective, damaged, misdescribed, unsafe, or incorrectly supplied products.

6. RETURN SHIPPING

For discretionary returns based solely on a customer’s change of mind, the customer may be responsible for return-shipping costs if disclosed during the return process and permitted by law.

If a qualifying return results from Lemmue sending an incorrect, damaged, defective, or materially nonconforming product, we will provide the remedy required by applicable law and our applicable procedures.

7. REFUND PROCESSING

After an eligible return is received and reviewed, we will notify you regarding the refund.

Approved refunds will generally be issued to the original payment method unless another method is required or agreed upon.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

8. ORIGINAL SHIPPING CHARGES

Original shipping charges may be non-refundable for discretionary returns where permitted by law.

This limitation does not apply where refund of those charges is required because of a Lemmue fulfillment error or applicable law.

9. EXCHANGES

Exchange availability depends on inventory and fulfillment circumstances.

Where a direct exchange is unavailable, we may recommend returning the eligible product and placing a new order.

10. ORDER CANCELLATIONS

Contact us as quickly as possible if you want to cancel an order.

If fulfillment has not begun, we will make reasonable efforts to cancel it.

Once an order has entered fulfillment or shipment, operational cancellation may no longer be possible, and the return process may apply instead.

This does not limit cancellation rights required by applicable law.

11. DELAYED OR UNSHIPPED ORDERS

Where an order cannot be shipped within the applicable promised or legally required timeframe, Lemmue will provide cancellation, consent, notice, and refund options as required by applicable law.

We will not require customers to indefinitely wait for merchandise contrary to applicable law.

12. MISSING PACKAGES

If tracking indicates delivery but you cannot locate the package, please contact us after checking the delivery location, shipping address, household members, and applicable carrier information.

We will assist in investigating the shipment.

13. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact Lemmue first so that we have an opportunity to resolve legitimate order concerns promptly.

Nothing in this policy prevents a customer from exercising legally available rights through a bank, payment-card issuer, payment provider, or consumer-protection law.

14. ABUSE AND FRAUD

We reserve the right to investigate suspected return fraud, fraudulent transactions, altered merchandise, false claims, or systematic abuse of our return policy.

This provision will not be used to deny legitimate consumer rights.

15. CONTACT US

For returns, cancellations, refunds, damaged merchandise, or other order concerns:

LemHue LLC d/b/a Lemmue.com
Email: sales@Lemmuecosmetics.com
3400 Cottage Way, Ste G2 #28456
Sacramento, CA 95825

© 2026 LemHue LLC d/b/a Lemmue. All rights reserved.