Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: June 20,  2025
Last Updated:  August 11, 2026

Thank you for shopping with Lemmue.com

LemHue LLC d/b/a Lemmue.com wants customers to understand how orders are processed, fulfilled, shipped, tracked, and delivered.

1. ORDER PROCESSING

After placing an order, you will generally receive an electronic order confirmation.

An order confirmation means that we have received your order. It does not necessarily mean that your order has shipped or that a carrier has received the package.

Orders may require:

  • payment verification;
  • supplier confirmation;
  • product allocation;
  • processing;
  • picking and packing;
  • address verification; and
  • carrier acceptance.

2. THIRD-PARTY FULFILLMENT

Lemmue.com  works with third-party suppliers, manufacturers, warehouses, logistics companies, and fulfillment partners.

Depending on the product, an order may ship directly from a supplier or third-party fulfillment facility rather than from a warehouse operated directly by LemHue LLC.

Please review our Dropshipping & Fulfillment Disclosure for additional information.

3. MULTIPLE SHIPMENTS

Products within a single order may be fulfilled from different facilities.

Your order may therefore:

  • arrive in more than one package;
  • arrive on different dates;
  • contain multiple tracking numbers; or
  • use different shipping carriers.

Receiving one package does not necessarily mean that the entire order has been delivered.

4. SHIPPING TIMEFRAMES

Any specific processing or shipping timeframe displayed on a product page, checkout page, order confirmation, or other Lemmue.com communication should be read according to the wording accompanying that estimate.

Lemmue.com makes reasonable efforts to meet shipping representations communicated to customers.

We do not recommend relying on estimated delivery dates for events, travel, gifts, or other time-sensitive purposes unless a guaranteed service has expressly been offered.

5. SHIPPING DELAYS

Supplier availability, demand, carrier disruptions, customs processing, weather, holidays, logistical interruptions, and other circumstances may occasionally delay an order.

If Lemmue.com determines that merchandise cannot be shipped within the applicable promised timeframe—or within the timeframe otherwise required under applicable law—we will provide the notice, revised shipping information, cancellation opportunity, consent request, or refund required by applicable law.

Customers will not be required to accept an indefinite shipping delay contrary to applicable law.

6. ORDER TRACKING

Once tracking information becomes available, you may track eligible packages through the Track Your Order page on Lemmue.com.

Please allow time after receiving a tracking number for carrier systems to display shipment activity.

A tracking number may be generated before the carrier physically receives or scans the package.

7. DELIVERY ESTIMATES

Delivery estimates are not guarantees unless expressly identified as guaranteed.

Once a package is in transit, delivery timing may be affected by the carrier, destination, customs, weather, holidays, or other circumstances.

8. INTERNATIONAL ORDERS

International shipments may be subject to:

  • customs inspections;
  • duties;
  • taxes;
  • import charges;
  • brokerage fees; or
  • other governmental charges.

Unless Lemmue.com expressly collects these charges at checkout or states otherwise, applicable duties and import charges may be the customer’s responsibility, subject to applicable law.

Customs processing may increase delivery time.

9. ADDRESS ACCURACY

Customers are responsible for reviewing the shipping address entered during checkout.

If you discover an error, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee an address can be changed after an order has entered fulfillment.

10. UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned to a fulfillment facility because of an incomplete address, delivery refusal, repeated failed delivery attempts, or other carrier-related circumstances.

If a package is returned, contact Lemmue.com so we can determine the appropriate resolution.

Additional shipping costs may apply to customer-requested reshipment where permitted by law and where the delivery failure was not caused by Lemmue.com.

11. DELIVERED BUT NOT LOCATED

If carrier tracking indicates that your package was delivered but you cannot locate it:

  • verify the delivery address;
  • inspect the delivery location and surrounding area;
  • check with household members, neighbors, building personnel, or others who may have accepted it; and
  • review the carrier’s tracking information.

If the package remains missing, contact Lemmue.com.

We will assist with appropriate carrier or fulfillment inquiries.

Nothing in this section eliminates rights or remedies available under applicable law.

12. LOST OR DAMAGED SHIPMENTS

Please contact us promptly if a shipment appears lost or arrives materially damaged.

Provide:

  • your order number;
  • a description of the issue; and
  • photographs of damaged products and packaging where reasonably necessary.

We will investigate the issue with the appropriate supplier, fulfillment partner, or carrier and determine the appropriate resolution.

13. SHIPPING QUESTIONS

Contact:

LemHue LLC d/b/a Lemmue.com
Email: sales@Lemmuecosmetics.com
3400 Cottage Way, Ste G2 #28456
Sacramento, CA 95825

© 2026 LemHue LLC d/b/a Lemmue.com All rights reserved.

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30-DAY REFUND & RETURN POLICY

Effective Date: August 11, 2026
Last Updated: August 11, 2026

Your satisfaction is important to Lemmue.com

Unless otherwise stated below, Lemmue.com provides a 30-day return window beginning on the date an eligible product is delivered.

This policy does not limit rights available to consumers under applicable law.

1. 30-DAY RETURN WINDOW

You may request a return of an eligible product within 30 days after delivery.

To qualify for a discretionary return, merchandise generally must be:

  • unused;
  • unworn, where applicable;
  • unwashed, where applicable;
  • in substantially the same condition in which it was received; and
  • returned with original packaging, accessories, labels, or components where reasonably possible.

2. STARTING A RETURN

Before returning merchandise, contact:

sales@Lemmuecosmetics.com or via our online chat @ Lemmue.com website

Please provide:

  • your name;
  • order number;
  • item you wish to return;
  • reason for the return; and
  • photographs where the product is damaged, defective, incorrect, or otherwise requires visual documentation.

We will provide appropriate return instructions.

3. IMPORTANT: DO NOT RETURN TO THE SHIPPING ADDRESS

Please do not automatically send merchandise back to the address printed on the original shipping package.

Lemmue.com uses multiple suppliers and fulfillment facilities. The appropriate return location may differ from the address from which your package was shipped.

A return sent to an unauthorized location may cause substantial processing delays.

Contact us before sending your return.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order after delivery.

Contact us promptly if you receive:

  • a damaged product;
  • a defective product;
  • an incorrect item; or
  • a materially incomplete order.

We may request photographs or other reasonable information necessary to verify the issue.

After review, the appropriate remedy may include a replacement, refund, or other resolution consistent with applicable law.

5. NON-RETURNABLE PRODUCTS

For health, hygiene, safety, personalization, perishability, or other legitimate reasons, certain products may not qualify for discretionary returns after opening or use.

Examples may include, where applicable:

  • opened cosmetics or personal-care products;
  • products presenting hygiene concerns after use;
  • personalized or customized products;
  • gift cards;
  • perishable products; and
  • products expressly identified as final sale before purchase.

Product-specific restrictions should be disclosed where appropriate.

This exclusion does not eliminate rights that cannot legally be waived concerning defective, damaged, misdescribed, unsafe, or incorrectly supplied products.

6. RETURN SHIPPING

For discretionary returns based solely on a customer’s change of mind, the customer may be responsible for return-shipping costs if disclosed during the return process and permitted by law.

If a qualifying return results from Lemmue.com sending an incorrect, damaged, defective, or materially nonconforming product, we will provide the remedy required by applicable law and our applicable procedures.

7. REFUND PROCESSING

After an eligible return is received and reviewed, we will notify you regarding the refund.

Approved refunds will generally be issued to the original payment method unless another method is required or agreed upon.

Your financial institution or payment provider may require additional processing time before the refund appears in your account.

8. ORIGINAL SHIPPING CHARGES

Original shipping charges may be non-refundable for discretionary returns where permitted by law.

This limitation does not apply where refund of those charges is required because of a Lemmue.com fulfillment error or applicable law.

9. EXCHANGES

Exchange availability depends on inventory and fulfillment circumstances.

Where a direct exchange is unavailable, we may recommend returning the eligible product and placing a new order.

10. ORDER CANCELLATIONS

Contact us as quickly as possible if you want to cancel an order.

If fulfillment has not begun, we will make reasonable efforts to cancel it.

Once an order has entered fulfillment or shipment, operational cancellation may no longer be possible, and the return process may apply instead.

This does not limit cancellation rights required by applicable law.

11. DELAYED OR UNSHIPPED ORDERS

Where an order cannot be shipped within the applicable promised or legally required timeframe, Lemmue will provide cancellation, consent, notice, and refund options as required by applicable law.

We will not require customers to indefinitely wait for merchandise contrary to applicable law.

12. MISSING PACKAGES

If tracking indicates delivery but you cannot locate the package, please contact us after checking the delivery location, shipping address, household members, and applicable carrier information.

We will assist in investigating the shipment.

13. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact Lemmue.com first so that we have an opportunity to resolve legitimate order concerns promptly.

Nothing in this policy prevents a customer from exercising legally available rights through a bank, payment-card issuer, payment provider, or consumer-protection law.

14. ABUSE AND FRAUD

We reserve the right to investigate suspected return fraud, fraudulent transactions, altered merchandise, false claims, or systematic abuse of our return policy.

This provision will not be used to deny legitimate consumer rights.

15. CONTACT US

For returns, cancellations, refunds, damaged merchandise, or other order concerns:

LemHue LLC d/b/a Lemmue.com
Email: sales@Lemmuecosmetics.com
3400 Cottage Way, Ste G2 #28456
Sacramento, CA 95825

© 2026 LemHue LLC d/b/a Lemmue.com All rights reserved.